Having trouble signing in to Okta?

Follow these steps to regain access to Pitchblack services:

1. Reset your Okta password

   • Visit the Okta password reset page.
   • Click Fogot my Password ?
   • Enter your Pitchblack username and follow the instructions.

2. Check for a pending MFA prompt

   • Open the Okta Verify app on your mobile device.
   • Approve any outstanding push notifications or enter the current code.

3. **Unlock your Okta account **

   • Visit the Okta password reset page.
   • Click Unlock my Account ?
   • Enter your Pitchblack username and follow the instructions.

4. Verify your Okta account status

   • If you recently joined Pitchblack, allow up to two hours for your account to be provisioned.
   • Still waiting? Contact your onboarding manager to confirm your account has been activated.

5. Reach the support team directly

   • Email support@pitchblackcompany.com with the subject "Okta Login Help".
   • Include your full name, and a description of the issue you’re encountering.

We’ll respond as quickly as possible and keep you updated via email.